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At ZHAVERI JEWELERS, we offer consistently low prices. In fact, on average, our prices are 40% to 60% less than the US retail prices. We're so confident you'll like our products and prices that we have a simple, return policy and guarantee.
30 Day Money Back Guarantee
We proudly stand behind the quality brand names and fine jewelry that we sell. If you are unhappy with any item you have ordered and received by mail, for any reason, we will gladly take back any unused item and refund you the original purchase price -- no questions asked – if returned within 30 days of our invoice, excluding shipping & handling charges. In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, and original shipping costs. In addition, we'll provide reimbursement to cover the cost of your return postage.
Merchandise Quality Guarantee
Your purchase from Zhaveri Jewelers SXM is a quality piece of jewelry manufactured with the utmost skill & care using modern manufacturing techniques. We guarantee that if any gemstones fall out due to a manufacturer’s defect, within a year of purchase, we will replace any gemstone up to .05cts at no charge and provide free labor. Damage resulting from misuse, lack of care or an accident and the effects of normal wear and tear are not covered by this guarantee. Watches purchased from us are covered under the manufacturer’s warranty. A copy of these warranties will be provided upon request. |
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Service Centers
We maintain three service centers in the Continental US to service any problems our customers have with jewelry purchased from us. If you have a problem with an item purchase from us, call our Customer Service Department at 1-877-ZHAVERI and they will advise you on the steps to take to get your jewelry repaired.
Returning a Purchase
To return an item to Zhaveri Jewelers SXM, Call our Customer Service Department at 1-877-ZHAVERI and inform them of the return. For your protection, please send all returns via insured mail or courier. If you are returning an incorrectly shipped or defective item, call our Customer Service department toll free at 1-877-ZHAVERI for assistance and reimbursement of shipping charges.
Returning a Gift
When gift items are returned, we will credit the original purchaser's credit card or alternatively issue a store credit for use in the future. If you are returning an incorrectly shipped or defective item, call our Customer Service department toll free at 1-877-ZHAVERI for assistance and reimbursement of shipping charges.
Ship Returned Items to:
Return Center Zhaveri Jewelers SXM at the bottom of the page. Crediting Your Returns Upon receipt of your return item and verification of the same, we will issue a credit to the original credit card used for the purchase. Please allow 2 to 3 weeks for items shipped back to be received by us. This is normal for items shipped to St. Maarten from the USA.
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